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Frequently Asked Questions
If you don’t find an answer to your question, please contact our 24/7 Customer Service team via Live Chat, our online Contact us form or drop us an email at support@misstomrsbox.com.
New subscribers
This section covers FAQs for brides-to-be that are considering subscribing and need a little more details.
Miss To Mrs Bridal Box Subscription is a service that delivers themed boxes of trendiest bridal goodies & planning help throughout your wedding planning journey!
Each Miss To Mrs Bridal Box has a different theme that was created to make a specific stage of wedding planning more exciting! Our team created uniquely themed boxes, filled with products you can use before your wedding day, on your wedding day and many even AFTER!
Your plan will be customized to your wedding date.
For example, if your wedding is 10 months away, you will get boxes monthly.
However, if your wedding is 12+ months away we have options for every 2 months and every 3 months deliveries.
Your plan might also accelerate as you get closer to your date to ensure you get all the themes. So if you started with every 3 months, the plan will accelerate to every 2 months and then monthly closer to your date.
If you found us late and your wedding is less than 10 months away, your plan will adjust to either monthly, or we have options for accelerated bi-weekly deliveries.
If you need a custom plan, feel free to contact our 24/7 Customer Support team.
Each Miss To Mrs Bridal Box has a different theme that was created to make a specific stage of wedding planning more exciting! Our team created uniquely themed boxes, filled with products you can use before your wedding day, on your wedding day and many even AFTER!
Your plan will be customized to your wedding date.
For example, if your wedding is 10 months away, you will get boxes monthly.
However, if your wedding is 12+ months away we have options for every 2 months and every 3 months deliveries.
Your plan might also accelerate as you get closer to your date to ensure you get all the themes. So if you started with every 3 months, the plan will accelerate to every 2 months and then monthly closer to your date.
If you found us late and your wedding is less than 10 months away, your plan will adjust to either monthly, or we have options for accelerated bi-weekly deliveries.
If you need a custom plan, feel free to contact our 24/7 Customer Support team.
The specific content of each Themed Box is a surprise, but rest assured, our team is constantly working on keeping them up-to-date and on-trend.
Every box has been designed with a theme that is tailored to a specific stage of the wedding planning journey. Your plan and box themes will be customized to your wedding date. Wedding dates more than 10 months away will get all themes. If your wedding is less than 10 months away, we will tailor your subscription and will automatically send you box themes that are most relevant to your planning journey.
At this time we do not have an option to pick your themes.
What are the Themes?
LET'S PLAN THIS!
Celebrate your new status and get bridal goodies that are useful at every stage of your planning journey.
ULTIMATE BRIDAL SWAG
Get ready for the CUTEST bridal merch. It's totally okay to be a little extra! #noshame
BRIDE VIBES
Take some time to reconnect with yourself and maintain a healthy and balanced routine.
IT'S PARTY TIME!
This box was designed to make all your #partygoals come true. Celebrate in style!
KEEP CALM AND PLAN ON
This box is designed to help you fit an at-home pampering into your wedding planning schedule.
BLUSHING BRIDE
From rehearsal dinners to photoshoots, this box will help you look your best.
MAXIMUM ROMANCE
This box will elevate the romance of any date night.
WEDDING DAY ESSENTIALS
Don't stress! This box has key "must haves" for the big day. One step closer to being #weddingdayready!
HONEYMOONERS
This box will have you ready for any adventure, whether a romantic destination or a tropical beach.
IT'S OFFICIAL
This box is designed to get you settled into your new #wifelife.
Every box has been designed with a theme that is tailored to a specific stage of the wedding planning journey. Your plan and box themes will be customized to your wedding date. Wedding dates more than 10 months away will get all themes. If your wedding is less than 10 months away, we will tailor your subscription and will automatically send you box themes that are most relevant to your planning journey.
At this time we do not have an option to pick your themes.
What are the Themes?
LET'S PLAN THIS!
Celebrate your new status and get bridal goodies that are useful at every stage of your planning journey.
ULTIMATE BRIDAL SWAG
Get ready for the CUTEST bridal merch. It's totally okay to be a little extra! #noshame
BRIDE VIBES
Take some time to reconnect with yourself and maintain a healthy and balanced routine.
IT'S PARTY TIME!
This box was designed to make all your #partygoals come true. Celebrate in style!
KEEP CALM AND PLAN ON
This box is designed to help you fit an at-home pampering into your wedding planning schedule.
BLUSHING BRIDE
From rehearsal dinners to photoshoots, this box will help you look your best.
MAXIMUM ROMANCE
This box will elevate the romance of any date night.
WEDDING DAY ESSENTIALS
Don't stress! This box has key "must haves" for the big day. One step closer to being #weddingdayready!
HONEYMOONERS
This box will have you ready for any adventure, whether a romantic destination or a tropical beach.
IT'S OFFICIAL
This box is designed to get you settled into your new #wifelife.
Most brides-to-be start their bridal box subscription as soon as they get engaged!
Since Miss To Mrs Box plans are customized to your wedding date, brides get to enjoy all unique themes carefully spread throughout the wedding planning journey.
If your wedding is far out, you may start with a plan that sends boxes every 3 months, then closer to the date it will automatically switch to every 2 months, and then monthly to ensure you get the full experience in time for your big day!
However, if you start with just a few months till your wedding, you'll automatically start with a theme that is more relevant to later stages of planning.
Since Miss To Mrs Box plans are customized to your wedding date, brides get to enjoy all unique themes carefully spread throughout the wedding planning journey.
If your wedding is far out, you may start with a plan that sends boxes every 3 months, then closer to the date it will automatically switch to every 2 months, and then monthly to ensure you get the full experience in time for your big day!
However, if you start with just a few months till your wedding, you'll automatically start with a theme that is more relevant to later stages of planning.
We know you are super excited to get your first box, that's why our first box ships super fast! Typically you'll receive a tracking number in just 3 business days (US/Canada only).
For USA orders, boxes ship from our NY, USA location.
For Canada orders, boxes ship from our ON, Canada location, so there are no duties.
For Global orders, boxes ship from our NY, USA location, and duties are very rare.
For USA orders, boxes ship from our NY, USA location.
For Canada orders, boxes ship from our ON, Canada location, so there are no duties.
For Global orders, boxes ship from our NY, USA location, and duties are very rare.
We ship at preferred rates to North America, the UK, and Australia.
USA shipping is from our US warehouse by USPS with Tracking and is $7.99 USD to most states. Alaska, Puerto Rico, and Hawaii are tracked as well and are $14.99 USD. Please note that we do not ship to the following: Armed Forces Pacific, U.S. Virgin Islands, Guam, Northern Mariana Islands, and Armed Forces Europe.
Canadian shipping is from our Canadian warehouse and is from $7.99 to $14.99 + tax depending on your postal code.
United Kingdom shipping is tracked is $10.99 USD, with no duties/VAT.
Australia shipping is tracked and is $12.99 USD.
USA shipping is from our US warehouse by USPS with Tracking and is $7.99 USD to most states. Alaska, Puerto Rico, and Hawaii are tracked as well and are $14.99 USD. Please note that we do not ship to the following: Armed Forces Pacific, U.S. Virgin Islands, Guam, Northern Mariana Islands, and Armed Forces Europe.
Canadian shipping is from our Canadian warehouse and is from $7.99 to $14.99 + tax depending on your postal code.
United Kingdom shipping is tracked is $10.99 USD, with no duties/VAT.
Australia shipping is tracked and is $12.99 USD.
Great news for brides on a tight timeline! If your special day is near and you'd like to receive a box right away you can purchase our beloved one-time Engagement Gift box here.
Please note that our checkout now has options for accelerated deliveries and you can get boxes every 2 weeks. If you'd like even faster shipments, feel free to reach out to our 24/7 Customer Support team, to arrange for weekly deliveries.
Please note that our checkout now has options for accelerated deliveries and you can get boxes every 2 weeks. If you'd like even faster shipments, feel free to reach out to our 24/7 Customer Support team, to arrange for weekly deliveries.
Absolutely! We carefully curate the content of the boxes and do not include any groom-specific items.
🎉 *Cancel any time. No cancellation fees.
You can cancel your Miss To Mrs Box subscription at any time, without any penalties or cancellation fees. Just keep in mind you have to let us know at least 48hrs before the next payment. No strings attached!
You can cancel your Miss To Mrs Box subscription at any time, without any penalties or cancellation fees. Just keep in mind you have to let us know at least 48hrs before the next payment. No strings attached!
We guarantee that we will work with you to make it right!
If an item is missing from your box, or an item is broken or defective, or the size you received is not the size you specified, we will send you a replacement free of charge!
Contact our 24/7 Customer Support team within 30 days of receiving your box (we require photos of broken items), and rest assured we will make it right!
If an item is missing from your box, or an item is broken or defective, or the size you received is not the size you specified, we will send you a replacement free of charge!
Contact our 24/7 Customer Support team within 30 days of receiving your box (we require photos of broken items), and rest assured we will make it right!
"I love getting my bridal box! Always a surprise to open the box and find new items to use to help me get ready, organized and excited about getting married. The products are full size which is amazing and they aren't cheap, real products that come in so handy! Definitely worth the subscription!"
-- S. Veliz ⭐⭐⭐⭐⭐ - Verified Subscriber
Don't take our word for it, read THOUSANDS more Miss To Mrs Box reviews here!
Awards:
Over 500,000 @misstomrsbox Instagram followers are buzzing about the latest bride boxes!
-- S. Veliz ⭐⭐⭐⭐⭐ - Verified Subscriber
Don't take our word for it, read THOUSANDS more Miss To Mrs Box reviews here!
Awards:
- TheKnot Best Of Weddings 2020, 2021, 2022
- WeddingWire Couples Choice Award 2020, 2021,2022
- Annual US Subscription Box Awards 2020, 2021: The Best Bridal Box
- Best overall bridal box by theBrides.com
Over 500,000 @misstomrsbox Instagram followers are buzzing about the latest bride boxes!
If you previously cancelled your subscription and wish to re-subscribe, please contact us first to avoid any duplicate boxes.
Do you want to resubscribe?
Existing subscribers
Already have a Miss To Mrs Box subscription? This section covers all the FAQs for our
lovely subscribers.
lovely subscribers.
If you need to change your Billing Address, please go to My Account and log in with the same email you used to subscribe and you can update your information there.
NOTE: Changing your Billing Address will NOT update your Shipping Address.
If you need to change your Shipping Address, please contact our 24/7 Customer Support team.
NOTE: You can change your shipping address for your upcoming box up to 48h before the next payment date. If you need to change your shipping address after the next payment date has passed, please wait until you have received the tracking number and request an address change from the shipping carrier.
We cannot call USPS/Canada Post on your behalf, as only the recipient can call to change the shipping address.
NOTE: Changing your Billing Address will NOT update your Shipping Address.
If you need to change your Shipping Address, please contact our 24/7 Customer Support team.
NOTE: You can change your shipping address for your upcoming box up to 48h before the next payment date. If you need to change your shipping address after the next payment date has passed, please wait until you have received the tracking number and request an address change from the shipping carrier.
We cannot call USPS/Canada Post on your behalf, as only the recipient can call to change the shipping address.
No, if you subscribed for any of our plans, your subscription will NOT renew automatically after you have received all your boxes as part of your plan.
Payments happen to depend on delivery frequency.
For monthly plans, if you subscribed on January 5th, the next payment will be on February 5th will be towards your 2nd box.
For Accelerated (1 box every 2 weeks), payments are processed every 15 days.
For Bi-Monthly (1 box every 2 months), payments are processed every 2 months on the same day of the month.
If you would like to move the payment date to another date, just contact our 24/7 Customer Support team.
For monthly plans, if you subscribed on January 5th, the next payment will be on February 5th will be towards your 2nd box.
For Accelerated (1 box every 2 weeks), payments are processed every 15 days.
For Bi-Monthly (1 box every 2 months), payments are processed every 2 months on the same day of the month.
If you would like to move the payment date to another date, just contact our 24/7 Customer Support team.
Our system will automatically retry for up to 30 days to process the payment in case it is declined. We will not ship your box until payment is successful.
We are not responsible for any charges from banks or credit card companies that may result due to failed payment attempts or overdraft fees.
If you would like to move the payment date to another date, just contact our 24/7 Customer Support team.
We are not responsible for any charges from banks or credit card companies that may result due to failed payment attempts or overdraft fees.
If you would like to move the payment date to another date, just contact our 24/7 Customer Support team.
Subscriptions can only be cancelled by contacting our 24/7 Customer Support team and requesting your unique cancellation link. The Customer Support team is not able to cancel subscriptions for you. If you do not use the link to cancel the subscription after we sent it to you, your subscription will remain active and you will continue to be charged.
Cancellation requests need to be made at least 48hrs before your next billing. If you have already been billed for the next box, your cancellation will take effect in the next billing cycle and we can not issue a refund as your box is immediately sent for processing.
Cancellation requests need to be made at least 48hrs before your next billing. If you have already been billed for the next box, your cancellation will take effect in the next billing cycle and we can not issue a refund as your box is immediately sent for processing.
In a rare instance, if no updates have been posted for over 20 days (30 days for international shipments), we will re-send your box for free.
If your tracking number shows that your box was delivered but you cannot find it, here are some tips that help find the box in most situations:
1. Call your local Post Office. Either they tried to deliver the box and the notice slip flew away or they are holding the box at the post office. Majority of the time they are able to locate it!
2. Check with other residents of the household. Often someone else picks up the box and forgets to tell you.
3. Ask your neighbours, if the mailman made a mistake it's likely at the house nearby.
We will help however we can, but please note that we are not responsible for lost or stolen packages after the tracking shows them as delivered.
NOTE: we can't call USPS/CanadaPost on your behalf, the recipient must be the one calling to initiate a search or schedule re-delivery. These are not our rules, they are set by mail carriers.
If you need us to resend your tracking number, please email us at support@misstomrsbox.com
If your tracking number shows that your box was delivered but you cannot find it, here are some tips that help find the box in most situations:
1. Call your local Post Office. Either they tried to deliver the box and the notice slip flew away or they are holding the box at the post office. Majority of the time they are able to locate it!
2. Check with other residents of the household. Often someone else picks up the box and forgets to tell you.
3. Ask your neighbours, if the mailman made a mistake it's likely at the house nearby.
We will help however we can, but please note that we are not responsible for lost or stolen packages after the tracking shows them as delivered.
NOTE: we can't call USPS/CanadaPost on your behalf, the recipient must be the one calling to initiate a search or schedule re-delivery. These are not our rules, they are set by mail carriers.
If you need us to resend your tracking number, please email us at support@misstomrsbox.com
Our platform customizes the delivery frequency according to the wedding date that you entered at checkout.
The frequency may change from every 3 or every 2 months to monthly as you get closer to your wedding date to make sure that you will get all the boxes in your plan on time.
The frequency may change from every 3 or every 2 months to monthly as you get closer to your wedding date to make sure that you will get all the boxes in your plan on time.
Returns are not allowed. You can cancel your next subscription per the Cancellation Policy above.
Missing, damaged or defective items are covered by our 30-Day Satisfaction Guarantee.
Missing, damaged or defective items are covered by our 30-Day Satisfaction Guarantee.
We have strict quality control, but get it that sometimes things happen outside of our control. We promise to work with you to make things right.
If an item is missing from your box, or an item is broken or defective, or the size you received is not the size you specified, we will send you a replacement free of charge!
Contact our 24/7 Customer Service Team within 30 days of receiving your box (we require photos of broken items), and rest assured we will make it right!
If we no longer have the exact same item you received, we'll offer you another item of the same or greater value.
If an item is missing from your box, or an item is broken or defective, or the size you received is not the size you specified, we will send you a replacement free of charge!
Contact our 24/7 Customer Service Team within 30 days of receiving your box (we require photos of broken items), and rest assured we will make it right!
If we no longer have the exact same item you received, we'll offer you another item of the same or greater value.