If you cancelled your subscription or got subscription as a gift, and decide to continue, please email email@example.com. We will help set up your subscription so that you don’t get duplicate products.
For US and Canada, we'll automatically send you an email with tracking information when the box is with the carrier. You should expect to get your box in 2-5 business days from when you receive tracking information. For rest of the world, you will get your tracking once we print the label, but the box will still ship with all packages in 10-14 days after you place the order. It will take a little longer to arrive depending on your country. All renewals will ship around same time each month as your first box, so you should receive them around same time each month as well.
USA shipping is from our USA warehouse by USPS with Tracking $6.95 USD to any state.
Canada Post Shipping from our Canada warehouse is $6.95 USD to any province.
United Kingdom - Tracked is $9.99 USD.
International - Tracked is $12.99 USD to the following countries:
Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland
International - Semi-Tracked is $14.99 USD to the rest of the countries not listed above.
If an item is missing from your box, or an item is broken or defective, or something doesn't fit, we will send you replacement in your next box free of charge!
Email our 24/7 Customer Service Team firstname.lastname@example.org within 30 days of receiving your box (we require photos of broken items), and rest assured we will make it right!